Privacy Policy

Last updated: June 2026

RentKhata ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.

1. Offline-First Architecture

RentKhata is designed as an offline-first application. All data you enter into the app — including property details, tenant information, billing records, and personal profiles — is stored locally on your device.

We do not have access to your data. We do not transmit, sync, or upload your personal or tenant data to any external servers.

2. Information We Collect

Because RentKhata operates locally, we do not collect personal information such as names, phone numbers, or financial records on our servers.

Analytics and Crash Reporting

To improve the stability, performance, and user experience of the app, we use third-party services provided by Google:

Firebase Crashlytics: Collects anonymous crash reports. These reports contain technical information about the crash (e.g., device model, OS version, stack trace) to help us fix bugs.
Google Analytics for Firebase: Collects anonymous usage data (e.g., daily active users, session durations, and counts of features used like generating a bill or adding a tenant).

Important: These tools only collect aggregated and anonymous metadata. They do not contain any personal data, tenant details, financial figures, or anything you type into the app.

3. Data Storage and Security

Your data is stored securely on your device. We recommend using the device's built-in security features (such as screen locks or biometrics) and utilizing RentKhata's local backup feature to prevent data loss. You are solely responsible for securing your device and managing your backups.

4. Permissions

The app may request permissions to access:

Storage/Files: To generate and save PDF receipts or backup files.
Camera/Gallery: To attach documents or photos to tenant profiles.

These permissions are used strictly for local app functionality.

5. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this policy.

6. Contact Us

If you have any questions about this Privacy Policy or the app, please contact us via the "Help / Support" section inside the app, or email hello@valgravia.com.

Grievance & Compliance: Complaints about the app or this policy may be addressed to our grievance contact at grievance@valgravia.com. Complaints are acknowledged and dealt with promptly. To the extent the Information Technology (IT) Rules and related Indian laws apply, we aim to resolve grievances within the timeframes those rules require. The "Help / Support" section in the app directs your report to the same channel.

Terms of Service

Last updated: June 2026

Please read these Terms of Service ("Terms") carefully before using the RentKhata mobile application ("App"). By downloading or using the App, you agree to be bound by these Terms.

1. Use of the App

RentKhata provides a platform for landlords to manage properties, tenants, and billing. The App is provided for your personal or internal business use. You agree not to misuse the App or use it for any illegal or unauthorized purpose.

2. Data Storage and Backup

RentKhata operates as an offline-first application. All data entered into the App is stored locally on your device. We do not store your data on our servers.

You are solely responsible for managing and securing your data. We highly recommend regularly using the App's local backup feature and storing backups in a secure, separate location. We are not liable for any data loss, corruption, or unauthorized access to your device.

3. Disclaimers

The App is provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, expressed or implied, regarding the accuracy, reliability, or completeness of the App or the data managed within it. RentKhata does not provide legal, financial, or tax advice. You are responsible for ensuring that your use of the App complies with local laws and regulations regarding tenant management and data privacy.

4. Limitation of Liability

To the maximum extent permitted by law, RentKhata and its developers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of your use of or inability to use the App.

5. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will notify users of any significant changes by updating the "Last updated" date.

6. Contact Us

If you have any questions about these Terms, please contact us via the "Help / Support" section in the app, or email hello@valgravia.com.

Support

Having trouble with RentKhata? Here are the fastest ways to get help:

Before you write

Make sure the app is updated to the latest version in the Google Play Store.
RentKhata is offline-first — check that you're working in the latest saved state and using the app's backup feature for important data.
Check whether the issue persists after restarting the app.
Include your device model and Android version if the issue is technical.

Contact us

The quickest route is the "Help / Support" section inside the app.

Email: hello@valgravia.com

Grievances: grievance@valgravia.com

We typically respond within 2 business days.

Report a problem

If the app is crashing, misbehaving, or something looks wrong, please describe what you were doing when it happened and what you expected instead. Reports like that help us fix issues quickly.

Privacy

Our privacy policy explains that all your data stays on your device — nothing you enter is transmitted to our servers.